Fileset Technology With the proven FileWave Fileset technology, you always have control over your software, even after distribution. Features at a Glance FileWave provides a complete set of features that accompanies the computer hardware from unpacking to replacement. Further information Provider:. FileWave Europe GmbH. Commercial support by App Provider. Cookie Settings We use cookies and other technologies on our website to ensure that the site works reliably, securely, and optimally for visitors.
For this to work, we measure how often our website is visited and how it is used. What more do you need! I have not had any issues that would warrant a negative response. The support team is great and would take care of any concerns. David from West Clermont School District. It functions very well for both iOS and Windows. Plenty of tools and deployment options for both. The remote viewing tool is always incredibly useful, particularly with much of the remote support we're doing in today's environment.
The support staff for this product is top notch. The folks I'm paired up with definitely know what they're doing and thankfully I'm not just shuttled off to some third-rate call center who simply read a script and know very little about the product they're working with. There are always a handful of our Windows machines that stop checking in after a while and it's always when I need to be able to remote connect haha!
I just wish the entire update process was so much more seamless. I wish I could just press a button or automatically and it just does its thing. Mitchell from Indianola Community School District. We use FileWave in a school setting. FileWave is constantly usdating and improving their infrastructure, which has been great.
They hold a yearly cilonferwnce that is very informative and let's us learn new skills in areas we choose. Their support is helpful, but getting in touch with them can be difficult.
Their phone support has a max wait of 15 minutes, and then you get forwarded to voicemail. This happens almost every time I call. All in all, it works great, and we are happy with our switch to FileWave 2 years ago. There isn't a quick and easy way to see status of filesets that have been pushed, such as a pie chart. Gena from Burlington Area School District. I have been using FileWave to manage our schools' computers for many years now and I don't know how I would do my job without.
This is the third year of also using FileWave to mange our iPads and this is working great to add the requested apps that come in regularly. I like that when requests come in for a printer or software install, that I can open FileWave and send it out to my clients computers. No more running around! The only con that I have is my own fault and that is keeping the filesets up to date. The software is updated regularly and functions reliably. The platforms that can be managed are also a plus.
Overall the software allows us to manage our computers and mobile devices without many issues. There are certain problems that occur and it appears to be database or command related. When speaking with support the best advice is often to wipe the device. This would be my biggest concern with the company. User data is important and erasing. Thank you for providing your honest feedback - please keep telling us directly about your experience so we can work to provide the best product experience possible.
Filewave makes it easy to manage our iPads. From the very beginning of the process, they have taken every necessary step to assist in using their product. It is easy to use and I can make changes, additions, or deletions very quickly. Their customer and technical support is fantastic. Garret from Pioneer Regional School Corporation. Deploying ipads is so simple and easy to manage them. We can push out ipad apps, track them down, and update them all wirelessly without much work.
And customer service has always been great! Honestly nothing. We switched to a competitor over one summer and switched back just a few months later. I cannot thing of one thing that Filewave does that I like the least.
Bianca from Eastern Howard School Corporation. Overall, we are very happy with FileWave. Very few problems occur, and when they do, they are never extreme problems. The reliability is good. That was a major concern for us after our experiences with our last MDM provider.
FileWave has been extremely reliable, and it always works well. The software functionality is stable; our old MDM would randomly take away features. Updates come often as well, which is always a plus. Granted, our prior MDM was way worse.
Ron from SwitchDesk. Industry: Internet. Managing over 10, Apple computers and around 5, iPads with Filewave.
Ease of use. Filewave is easy and intuitive to use. Filewave also has Awesome support. They have not only assisted us with issues when found but have written us some custom packages.
There have been a few issues with the latest releases, however, Filewave is quick to publish an update that fixes the issues. Grey from Adams Central Community Schools. High learning curve, but amazing scalability. Filewave is like having another team member and then some.
Countless hours of touching devices. Filewave can do just about anything. In the past, if there was something I couldn't get FW to do, it was because I was unable to figure it out.
Amazing customer support. They are alway ahead of the game when it comes to features and compatibility. Michael from Batesville Community School Corporation. Filewave has helped us deploy 's of app and applications to thousands of devices. Filewave makes deploying software easy and has allowed us more time to focus on other technology related tasks within our coporation.
My least favorite part is the difficulty managing iPads. I don't necessarily believe this is only a Filewave issue but how iPads are handled through Apple. Industry: Utilities. I really enjoyed using it at my previous employer and I've really enjoyed using it in the Utility sector for update patching and installing new applications on the fly without spending large amounts of time to go to each system to do it manually as done in the past for the OSX systems.
Ken from Prospera Solution Group. Industry: Information Technology and Services. I've enjoyed using FileWave at my previous job and at my current job with one of our external clients. My supervisors were so impressed with it that we are now adopting it for software deployment for our other clients. Some vendors just want to sell you software and once the sale is complete, they stop caring. FileWave has a team of support professionals who make themselves very available to help with setup, deployment, and troubleshooting.
They are very knowledgeable and it is evident that they care about the overall experience. Heather from Canal Winchester Local Schools. It works seamlessly. The server is Linux based. While I am able to work with Linux, I wish it was on a Windows server. Steven from Pattonville School District. We deploy devices to students k - Grades 6 - 12 take their devices home. Filewave allows us to manage student and staff devices no matter where the device connects to the internet.
Filewave makes life easier managing multiple device types. Everything is working as expected. Don't really have any cons to using Filewave.
Nick from Lafayette Catholic School System. When it works, this saves so much time. Customizing the iOS app portal that is automatically place on devices after enrollment.
This must be done before a device is enrolled, and changing it will not update currently enrolled devices text or icon. I prefer iCU over AC on either operating system for editing mobile config files. In the Label section change the name from App Portal to your desired name, remembering that roughly 12 characters depending on letter size show on the screen before being cut off with an ellipsis.
In the Icon section select 'Choose Change nothing else! Please note that this is https not http. Version 1. In order to enable this feature, you need to provide super administrator application token for each of your FileWave Servers in the portal. In order to enter an application token for a server you need to go Servers view in MSP Portal, click on the server's hostname.
You'll be taken to the page where you can enter the application token. After application token is entered, make sure to press 'Save'.
Please follow the steps as you would upgrade from 1. Q: Who can use it? Anyone who needs to handle multiple FileWave instances can benefit from using the portal. Q: Is it possible to have multiple user accounts to access the portal? A: Super user can create accounts for the other users. A: Go to Servers , press Add Server and enter all required information. Q: What is supposed to happen when I add a server to my portal? A: Server will be displayed in the portal. There will be no operations done on the added FileWave Server.
Q: What is the recommended hardware to run the portal? A: Commodity hardware is good enough.
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